This comes from a class project research I have done (just finished the class yesterday!). The class was "Customer Client Relationships" for a Telecomm Masters Degree at the University of Denver. Today's customers are sophisticated and highly educated of their needs. The following guidelines can help vendors run a checklist in preparing themselves to meet their perspective customers. This checklist can help vendors succeed to accomplish a sale, be customer centered and to keep a loyal customer. The benefits to reap can go beyond the one customer satisfaction to encompass the success of a vendor in becoming a market leader. Know your customer well before meeting them. What is the customer's product line? What is the customer's mission statement and culture? What kind of systems does the customers already have installed in their network? Is the customer already a client of us, the vendor? What kind of support systems the customer anticipates the vendor to provide? For any of the previous questions, vendors should prepare themselves with accurate and up to date answers. Know your products well. The customer expects the vendor to know their products and further be able to fully differentiate their product line from competitors. Further, the customer expects the vendor to be able to communicate these differences clearly with no ambiguity. Best Practices, by Arthur Andersen, tells us that "the foundation of a successful sales effort is knowledge of customer's needs and an ability to communicate how your products and services best fit those needs. What training system does your company use to educate your salespeople and service technicians on (1) identifying customers' key needs and (2) differentiating your products and services from those of the competition?" Radiate your company's image. Best Practices provides an insight into building the vendor's image. Andersen says: "How do you go about building a positive image for your company and its product? How do you help potential customers understand that they need your products and services". That is very true! Often an unheard of vendor finds it very hard to reach customers. Customers, especially large corporations, usually consider well known and reputable vendors first. It is the vendor's responsibility to know how and where to build and deliver such an image. Deliver what you promise plus one percent. Don't promise what you can't deliver. For an exercise, try to put yourself in your customer's shoes when they do not get what they were promised at the sales meeting. The customer expects a service no matter what department of the vendor's organization gets involved in the product delivery. Your product has to live up to your customers' expectations within the boundaries of your product's advertised and sold capabilities. Often, promises stop short soon after the vendor has collected their bills! As for the once percent Raving Fans advice, customers will always appreciate your continuous improvements to your products and services as long as you keep delivering at the same level of perfection. Be prepared when you meet the customer. It is one of the deadly sins of loosing customers in MindSpring's 14 Deadly Sins by Jason Zigmont, "Preparation is essential to a successful demo, sales call or the like. Time is precious. If you go into a meeting unprepared, you will waist everyone's time and lose the respect of the people you meet with." Place key emphasis on your account team. The customer expects the vendor's account team to be:To know about previous contact sessions and is able to continue a session from where it was left off. Able to provide immediate resolution of a service or support call. Able to provide accurate commitments. Able to provide accurate information. Listen to your customers' complaints. Not only responding to complaints but also vendors should proactively call upon their customers. As advised by the Raving Fans, know how to listen to your customers not just the music but also the lyrics. Periodically, you need to check on your customers. 'No news is good news' is the worst ideology to follow for a customer's satisfaction check. When customers are silent, you can't assume they are satisfied. Often customers don't bother to report problems with your product, they are already looking at someone else's product line! 599581 010 Air Jordan 3Lab5 Black Infrared 23 ,136064 123 Air Jordan 3 Infrared 23 White Cement Grey Infrared 23 Black 136064 102 Nike Air Jordan 3 Iii Retro White Cement Grey Fire Red 308497 015 Air Jordan IV 4 Retro Isaiah Doernbecher DB Charty 653972 500 Kobe 9 EM Air Jordan Winterized 6 Rings Khaki Imperial Blue Olive Khaki 656503 010 Air Jordan Future Black Black White 656503 401 Air Jordan Future Varsity Royal Varsity Royal White 378037 117 Kids Air Jordan 11 Legend Blue White Black Legend Blue 136064 004 Women Size Air Jordan 3 Retro Wolf Grey : Wearable Stay Puft Marshmallow Man Costume This year I wanted to try something a little different then my usual mash up costumes. I noticed that there was a small zipper on the back to aid in the deflating process. I had to but it by the yard so I still have a lot left over.The last obstacle I needed to overcome was to hold up the fan so It didn drag on the ground. Although this was the toughest thing to figure out it was actually the easiest thing to do. I determined that I will stuff Stay Pufts feet into my shoes to save them from becoming ripped and also give me something comfortable to walk on. The fan is located in Stay Pufts heal / ankle area which just so happened to be right on the upper back part of my shoe. I took a metal coat hanger and bent it in an L shape and placed the one half inside my shoe under the padding and above the sole. I was able to widen the metal coat hanger and fit the fan into it securing it against the back of my leg. 599581 010 Air Jordan 3Lab5 Black Infrared 23,Dicks is the daughter of Dr. [Hank] and Gloria Henderson, and currently resides on Willow Avenue. She has three grown children: Jared, Jenna, and Emily. Saunders Elementary. At work, she has been involved in School Advisory Council, strategic planning committees, organization of health and wellness special events, and developing curriculum related opportunities for children. As a longtime resident of Ward 3, Dicks said she is passionate in her desire to see New Glasgow as a place of opportunity for everyone. Baillie Elementary School and NNEC. She has represented Ward 3 on the New Glasgow recreation committee and served as president of the Westside Community Centre. Most recently, she has been involved with Roots for Youth, and is taking a key role in the revitalization of the Westside Community Centre. "I'm looking forward to meeting with the residents of New Glasgow to discuss the opportunities and challenges facing the Town of New Glasgow, and working as part of a team to ensure growth and opportunities for the future," she said. In reply to Shane I really must take issue with the petty response to a valid question, as aptly stated by the THE DICTATOR BORAT, do we really need second career ex civil servants returning to the trough for more gruel. Are their lives so empty after a career in what ever department they resided, that they have to burden us with their "Set in their ways" philosophy? We in this town in case you have not noticed, people who can think and chew gum at the same time, who do not reach for a how to do book every time they are faced with a situation . You also forgot to mention my cheer upon the announcement of the candidacy of Mr Firth. It is really unfortunate that you cannot bring yourself to accept constructive criticism, because that my friend is what leads to the morass that this town and county finds its self in long on legislators short of innovators. Johnny, I have looked over your original comment, yet failed to find any question, valid or not. What I did see was an attempt to sway votes away from a candidate who has yet to make any public statements as to her platform. For all we know she could be have brilliant mind for all things business. Borat's argument seems to centre on the false premise that high wage yields petty and uncaring professionals. The idea that a candidate would wave their salary would only work if all others on council, mayor included, agree to it too. Otherwise they would be made to look greedy. Let's see what the campaign brings. Wonder how passionate a person is in being a teacher for 30 years when a teacher starts with a salary twice the per capita GDP and has a pension at the end of it that exceeds the per capita GDP by 10s of thousands of dollars . Wonder where the passion comes from when the Teachers Union Pensions dont have an equal employer employee contribution scheme like the private sector. IF you really wanted to show passion for a community you would state on launching your candidacy that you will take nothing for a salary and also wave a pension from the town as you are set for life being retired after 30 yrs probably . Educators have put this province into the huge debt position will they mismanaging their own pensions to the tune of two One Billion dollar bailouts and a Third coming in the near future. This is just a continued effort by the NSTU to run for every political position in this province to rule us into Bankruptcy like Greece. Congrats, could have not said it better, although as expected some disagree, so what? This is a free country, but the country is not a free ride, we all pay high amount of taxation to the various municipal governments depending on where we live. I live in New Glasgow, I live in ward 3, I am concerned with the stacking of the municipal governments with recycled government employees who all though their career just took, and took, and took, and now they want to take some more. Enough of this, wake up this is a $17 million dollar operation, if we cannot attract the best, why should we just settle for those who look around and say "I can do that" well I have news for them "They can't" and it shows.
Mens 599581 010 Air Jordan 3Lab5 Black Infrared 23,136064 161 Nike Air Jordan 3 III Retro White Fire Red Cement Grey Doug Luckhart started running to the Toronto stockyards with his dad when he was four or five years old, along with about 30 hogs loaded on the back of their 14 foot flat deck. Doug got to know the route so well that his father would often send him along with new drivers on Saturday mornings. But now they're pulling three decker 48 foot possum bellied trailers that can hold up to 240 hogs or 110 feeder calves, and the loads are usually going a lot farther Valleyfield, Que. or Marshaltown, Iowa, for example. Since the early 80s, no animals move by rail in Canada (largely because of the significant number of calves that were dying in transit on railroad sidings); cattle, hogs, sheep and poultry are almost exclusively shipped by truck. The trailer manufacturers responded by building bigger and better equipment: double dropdeck trailers with adjustable inner tires were introduced in the early 70s, allowing carriers to double or triple payloads. Over the past 10 years he's watched the packing plants disappear from his province. But his three livestock trailers have been kept busy running to plants in Nebraska, South Dakota and Minnesota, and pulling feeder calves back into Canada. Although half of his business is livestock, Earle supplements his transportation business by running two sets of grain hauling, Super B hopper trains, as well as a small, daily mixed freight operation to his region southwest of Winnipeg. Toronto and Kitchener once boasted flourishing stockyards attached to major packing plants. Today, only a few scattered, smaller killing houses remain in the province. orients its livestock only formula by supplying both southern and local markets with cattle and hogs, firms like Prouse Transport of Mt. Elgin, Ont. augment their repertoire by hauling freight. Prouse runs full loads in 20 dry vans along with four livestock trailers that continue to service the hog farmers of southern Oxford County. Ab Murray, owner of Ab Murray Transport of Lucknow, Ont. doesn't draw freight, but he does have a few feed and grain trailers in his inventory. Like Prouse Transport, his possum bellies regularly run hops to packing plants in Indiana, Kentucky and Quebec. chooses to operate exclusively within Canada. It manages to combine one way westbound dry freight with return livestock in the same trailer, many of which are 53 foot tridems. By utilizing a cable decking system, the middle floor can be dropped down to be level with a dock plate so that the trailer can be loaded with a forklift truck. Sliding plastic panels fit into slots in the side walls to provide a water tight seal. After unloading, a driver can remove the panels, set up the middle deck, and pick up a load of Prairie yearlings bound for fattening on Ontario grasslands."The cheapest way to move a pound of beef is a 400 lb. calf," says Hyndman fleet manager Randy Scott. or Alberta are usually fed and watered in Winnipeg or Thunder Bay, and given a 12 hour rest before continuing on to Ontario. Chickens are particularly susceptible to heat and moisture, and have to be loaded and unloaded within a few hours. Thus, farms are usually located within a 150 km radius of plants. The industry standard is to stack 6,000 8,000 birds inside 600 crates on top of a 53 foot flatbed trailer equipped with a frame superstructure. Sudden turns or braking can cause the load to shift and could injure the animals. When loading, drivers must also take into account weather conditions, the condition of the livestock, and must often be able to estimate an animal's weight to within 10 lb. Weight restrictions running the 48 states are a big headache to livestock haulers. A carrier that can haul a 58,000 lb. payload in Ontario has to cut back to 47,000 lb. "When I hire drivers for my trucks, I lean pretty heavily towards farm boys," says Ab Murray. "Not that they're any better drivers, but they're not scared of the animals, and they handle them the way you'd want to handle them yourself."Doug Luckhart mentions two occasions in which drivers had to climb in the back of trailers to help cows deliver calves enroute. At other times, according to Luckhart, a driver might administer a shot of penicillin if a steer comes down with "shipping fever" during a long trip. Says Hyndman's Randy Scott, "It's a matter of prestige to see them come bouncing out of the truck in good shape."Humane animal transportation in Canada is the concern of Dr. Gord Doonan of the Canadian Food Inspection Agency. His inspectors respond to complaints, conduct inspections at West Hawk Lake, Man. (the main checkpoint on the TransCanada, where east and west bound livestock carriers are required to sign in), and "we have also begun to conduct inspections at livestock auction markets and unannounced roadside blitzes in collaboration with police officers, provincial ministry transport officers and provincial SPCA officers."According to Doonan, only about six charges a year are laid under the Health of Animals Act, and those are in extreme cases offenders who have repeatedly been warned and re offended. These are the limousines of the animal transportation world. "When I say we run 15 horse trailers, that doesn't mean we have 15 horses in there," says Jeff Doyle, of family owned Doyle Horse Transport. "There might be six, or there might be just one multi million dollar horse."The trailers are custom built in the company's Dundas, Ont. shop. The skin of the trailer is made of a polished mirror steel and the interior is elaborately outfitted. According to Jeff, son of owner Ron Doyle, the ride is incomparable to any other form of animal transit. "You can leave a cup of coffee on the bumper and it would still be there," he says. "We leave buckets on the floor with water in them all the time. Nothing can withstand that road."Doyle estimates that 80 per cent of his fleet's work involves racehorses. Spring is a busy time for the fleet of seven trailers and six straight trucks when a lot of horses are shipped to race in Florida. Doyle doubts that he would ever hire just any driver for the job. "He has to be able to load and unload them (the horses)," he says. "Usually it's someone with horse experience who goes and gets their licence. It's easier to make a horse handler into a trucker than it is to make a trucker into a horse handler."Exotic animal transportation is even more specialized. As curatorial assistant in charge of animal imports and exports, Eldon Smith thinks he has the most interesting job at the Metro Toronto Zoo. Although most of his animals travel by air, he has used trucks on numerous occasions. The logistics of moving a rhinoceros (about 8,500 lb. with crate) are fairly complicated. Smith hired a 25 ton crane to lift the animal over several buildings and put it on a flatdeck. The year old giraffes were shipped on a low rider custom van."It's getting more difficult to move animals around. There's a lot of opposition. For me it's really critical that a shipper does his job properly to alleviate any problems, injury or deaths in transit. Because, if you don't, it'll come back to haunt you."Smith's main concerns are keeping the animals' stress levels down and getting them to their destination as quickly as possible. The zoo workshop custom makes crates for each particular animal. By placing the container in the enclosure, the animal is allowed to get used to being in and around the container for several weeks prior to the move. "They get used to their own smell," says Smith. "They're fairly calm in there and they think of the crate as a safe area."Animal transportation is the bread and butter of the nearby zoo in Bowmanville, Ont. Director Michael Hackenberger estimates his elephants, lions, tigers, camels and zebra put on 50,000 miles a year traveling to film shoots in Canada and the US. The zoo's three animal trailers have criss crossed the continent, from San Diego, Ca., to St. John's, Nfld, to Brownsville, Texas to the Yukon Alaska border."Without the trained animal/film industry/television industry we'd be bankrupt," says Hackenberger. "Looking after animals is like looking after kids. To do it well you need money. They (the animals) get to see the world, they've got jobs and they dig it as opposed to putting them in a cage for the rest of their lives."Shipping elephants is particularly problematic. At 23 years of age, the zoo's celebrity elephant, Angus, is already bigger and heavier than the original Jumbo. The Bowmanville pachyderm is 10 feet six inches at the shoulder and he weighs a whopping 13,000 lb."You need to fit the animal to the trailer," says Hackenberger. To do so, he purchased a used Kentucky double drop trailer from a moving company and spent $100,000 refitting it. Because of the number of windows installed in the panels, the sidewalls were reinforced and cross hatched with flat bar steel. Twin I beams were run under the floor of the trailer and a living compartment (for people) was installed in the nose. Sealing the floor was important because elephant urine is particularly caustic. "That's not big weight for truckers," says Hackenberger. "But you've got to remember that the elephants are moving." Angus' center of gravity is about eight feet off the ground and that could affect a truck's stability. "Actually, I can take a ramp quicker than any other semi because my elephants lean into the corners. You can't rely on that, though. They might be looking out the window and not paying attention."Hackenberger suggests that there are some serious problems with animal transportation in Canada, and that carriers better clean up their act before they're legislated to do so. For one thing, he thinks keeping cattle in transit without water for 48 hours is too long. "At the end of the day, you have to get there with healthy animals," he says. "It's very important, if you're hauling animals, not to impact on the public at all. Everyone's so twitchy nowadays." n Post A CommentDisclaimerNote: By submitting your comments you acknowledge that Truck News has the right to reproduce, broadcast and publicize those comments or any part thereof in any manner whatsoever. Please note that due to the volume of e mails we receive, not all comments will be published and those that are published will not be edited. However, all will be carefully read, considered and appreciated. 599581 010 Air Jordan 3Lab5 Black Infrared 23 1. Give someone a big, comforting hug. 2. Do it differently. a member of the maintenance staff, or eat lunch on the grass. Just doing anything that breaks you out of your habitual patterns can be calming. 3. Take a hot shower. It soothes your muscles, and gives you a break from those more stressful activities. Some find that an alternating hot and cold shower is even more relaxing. 4. Try paying close attention to your thoughts. Spot those nasty thoughts that lurk just below the surface (hunger, worry, a phone call you need to make) and you can resolve them and feel more relieved. If you practice this mindfulness exercise, it may become one of your favorite relaxation techniques. 5. Try laughing. The best way for me to laugh is to stand in front of a full length mirror, stark naked! That always gives me a good laugh; especially first thing in the morning. Just make sure that it is a good 'belly laugh', one that makes your sides hurt and you become short of breath. Not only will it relax you but it burns calories too! 6. Relax to music. Keep your favorites at the office, in the car, or wherever you'll need it most. Music can settle that stress that is found in all of us. Choose the tunes that bring up happy memories and use those to help you. 7. Leave the room for a while. This can help if the things in the room or related to it are bringing on your stressful thoughts. Why not get out for a little while? Just remember to not slam the door after you! 8. Breath deeply. Try five deep breaths through your nose. Close your eyes and be mindful only to your breathing while doing this. It's like a mini meditation, and perhaps the most effective of the quick relaxation techniques. 9. Hydrate yourself with something decaffeinated. Caffeine is a stimulant and can create a rapid heartbeat and increased mental stimulation. This can create feelings of stress and anxiety. 10. Take a break. If you have at least ten minutes to spare, going for a walk is one of the best relaxation techniques. While you're at it, admire the scenery or go and talk to that person in technique 2. 11. Remove your shoes. Remember that scene in Pretty Woman where Richard Gere took his shoes and socks off. That reconnection with Nature has a remarkable effect.
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